Privacy Notice
Effective Date: January 1, 2024
Introduction
Lightstream Lending Bank, N.A. (hereinafter "Bank," "we," "us," or "our") maintains a strong commitment to protecting your privacy and securing your financial information. This Privacy Notice explains our information practices, including the types of information we collect, how we use it, with whom we share it, and the choices available to you regarding your personal information.
Information We Collect
We collect information from you in several ways as part of our lending operations and customer relationship management. This includes information you provide directly to us when you apply for a loan, open an account, or conduct transactions with us.
Information You Provide
When applying for credit, we collect personal identification information, financial data, employment history, and banking details. This information is necessary to evaluate your creditworthiness and manage your account.
Information from Third Parties
We obtain information from consumer reporting agencies, financial institutions, and public records to verify identity and assess credit risk. These activities comply with the Fair Credit Reporting Act and related regulations.
Information from Your Device
Our digital platforms collect device identifiers, IP addresses, browser information, and usage patterns through cookies and similar technologies. This data helps us maintain security and improve our services.
How We Use Your Information
We use the information we collect for lawful business purposes, including loan origination, account management, fraud prevention, and regulatory compliance. Our use of your data is limited to purposes disclosed in this notice and those required by banking regulations.
- Evaluating creditworthiness and processing loan applications
- Maintaining and servicing your account
- Detecting and preventing fraud and unauthorized access
- Complying with legal and regulatory obligations
- Resolving disputes and enforcing agreements
- Communicating with you regarding your account and our services
Sharing of Information
We share customer information only as permitted by law and as necessary to conduct our banking operations. We do not sell your personal information to third parties for their marketing purposes.
Service Providers
We share information with vendors and service providers who assist in loan origination, account servicing, payment processing, and technology infrastructure. These parties are contractually required to maintain confidentiality.
Legal Requirements
We disclose information when required by law, regulation, court order, or governmental request. We also share information when necessary to protect against fraud, enforce our agreements, or protect the rights and safety of our customers and institution.
Affiliated Companies
Information may be shared with our affiliates for joint marketing purposes and account servicing. However, we do not share information with affiliates for their unrelated marketing without your consent.
Data Security
We maintain comprehensive administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, and destruction. Our security measures comply with federal banking regulations and industry standards. Access to your information is restricted to employees and service providers who have a legitimate business need to know.
Your Rights
You have rights regarding your personal information under applicable federal and state laws. These include the right to access, correct, and request deletion of your information, subject to certain exceptions. You also have the right to opt out of certain uses of your data. To exercise these rights, contact us using the information provided below.
Changes to This Notice
We may modify this Privacy Notice from time to time to reflect changes in our practices, technology, or applicable laws. We will provide notice of material changes by updating the "Effective Date" at the top of this notice and, when required, by direct communication to you.
Contact Us
If you have questions regarding this Privacy Notice or our information practices, please contact us:
Lightstream Lending Bank, N.A.
P.O. Box 117320
Atlanta, GA 30368-7320
Phone: 1-855-647-6543
Hours: Monday through Friday, 9 a.m. to 8 p.m. ET; Saturday, 12 p.m. to 4 p.m. ET